Return & Exchange

Our aim is to provide you with the best quality products to your complete satisfaction. If for any reason this is not the case, you have the right to return or exchange the product.

Right of return

If you are not satisfied with your order, you can return any items you do not wish to keep within 30 days send back. All garments must be unworn, unaltered and unwashed, with the original tags attached. A full refund will be made within 24 hours after receipt of the goods.


Costs of the return

Free of charge: Germany and Austria.

Rest of the world: Return shipping costs are the responsibility of the customer, free returns are possible via the PayPal return service.

Return process

  • Use the contact form for our customer service and send us a message that you would like to make a return, including the order number.
  • After sending your order, we will send you a shipping label for your country of origin, which you may have to pay for (see costs for returns).
  • Print out the label or use the QR code from the email
  • Attach the sticker to the consignment and hand it in at the nearest drop-off point.

Important for international returns: Make sure that the details for customs are filled in correctly - put a printed copy of the invoice in the packaging and mark the items you want to return.

Your forwarding agent will give you a label for customs. Check the "Return" box.

Refunds

Once the returned goods have been received and inspected, we will initiate a refund within 24 hours using the same payment method that was used to purchase the goods.

Once the refund has been initiated, it will take 5-10 working days for it to reach your account, depending on the payment provider.

Exchange

The quickest way to make an exchange is to initiate a return and order a new item in the store. This will automatically trigger the order and it will be dispatched within the next few working days. As soon as we receive your returned item, we will process the refund.

Another way to make an exchange is to return the goods via the returns process described above, specifying which items you would like to exchange directly.