Simply use our contact form, or write an email to service@birtonkingsley.com

Our employees are available from Monday to Friday from 08:00 to 18:00.

The goods are dispatched on the same day or the following day, depending on the time of the order.

The following factors have an influence on the shipping time:

• When was the order placed?
• Which country do you deliver to?
• What was ordered?
  

We will ship your order from our German warehouse or, in case of high demand, from our international shipping warehouses.

Therefore, the shipping time is:

• Germany & Austria: 2-4 working days
• EU, Norway and Switzerland: 2-8 working days
• United Kingdom: 8-12 working days

As soon as your goods have been dispatched, you will receive a confirmation from us and the shipping company, which will provide you with a tracking number.

If the product is damaged, e.g. due to delivery, you should report this to us at
within 14 days of delivery of the package.

Within this period, we will bear the costs for the new product. In this case, send us an e-mail with your order number and a photo of the damaged item.

Simply write to us at:
service@birtonkingsley.com

You can cancel your order within 24 hours of placing it.

Just write to us.

Unfortunately, we cannot cancel an order that is already in transit.

It is possible to make subsequent changes to
within 24 hours of placing your order. Just write to us.

We can subsequently change the following details for you:
- delivery address
- billing address
- first & last name
- e-mail address
- telephone number

Once we have received and checked the return, you will receive a credit note for the invoice amount within 24 hours via the payment method you selected when ordering.

Our products are unique. You won't find them in local stores or other online stores.

You also have these benefits:
- Free insured shipping
- Delivery with tracking
- 30-day returns

Credit cards
VISA, Mastercard, American Express
SOFORT Banking
PayPal

After you have placed your order, you will automatically receive an order confirmation by e-mail. This message will contain all the information about your order, such as the item, billing and delivery address and payment method. We will process your order immediately and deliver it to you.

We hope that you enjoy our products and are delighted to have you as a customer at
.

Details on shipping costs can be found under Shipping.

The garments do not meet your expectations or you would like to exchange them? No problem, you can return them free of charge by filling out the return form. Find out more under Returns and exchanges.

We only use the best quality cotton, mostly Supima extra-long staple cotton. All our garments are made from 100% cotton, without any additives.

Our first collection was exclusively for men, although the launch of a women's collection is planned. We hope to launch it soon.

A group of young entrepreneurs who want to change the fashion industry and challenge the current way of working. Quality and sustainability take precedence over greed for profit.