Return & Exchange

Our goal is to provide you with the best quality products to your complete satisfaction. If for any reason this is not the case, you have the right to return or exchange.

Right of return

If you are not satisfied with your order, you can return any items you do not wish to keep within 14 days. All garments must be unworn, unaltered, and unwashed with the original tags attached. A full refund will be issued within 14 days of receipt of the merchandise.

Costs of the return

Free of charge: Germany and Austria.

Rest of the world: Return shipping costs are the responsibility of the customer, free returns are possible via the PayPal return service.

Return process

  • Use the contact form for our customer service and send us a message that you want to make a return, including the order number.
  • After sending, we will send you a shipping label for your country of origin, which you may have to pay (see Cost of Returns).
  • Print your label or use the QR code from the email
  • Attach the label to the shipment and drop it off at the nearest drop-off location.

Important for international returns: Make sure the information for customs is filled out correctly - put a printed copy of the invoice in the package and mark the items you want to return.

Your carrier will provide you with a label for customs. Check the "Return" box.

Refunds

Once the returned goods have been received and inspected, we will initiate a refund via the same payment method that was used to purchase the goods.

Once the refund has been initiated, it will take 5-10 business days to be received in your account depending on your payment provider.

Exchange

The fastest way to make an exchange is to initiate a return and order a new item from the store. This will automatically trigger the order and it will be shipped in the next few business days. Once we receive your returned item, we will process the refund.

Another way to make an exchange is to return the merchandise through the return process described above, indicating which items you would like to exchange directly.